Astrocool Terms of Service

Effective from 3 November 2026

§1. General provisions

  1. These Terms set out the rules for using the Astrocool service available at astrocool.tech and the client panel available at dashboard.astrocool.tech. They are the terms referred to in Article 8 of the Polish Act of 18 July 2002 on providing services by electronic means (ustawa o świadczeniu usług drogą elektroniczną).
  2. The Service Provider is Michał Kokociński, running a business under the name Frontcraft - Michał Kokociński, NIP (tax ID) 585-144-01-38, entered in the Polish Central Register and Information on Business Activity (CEIDG). Contact: contact@astrocool.tech.
  3. The Service Provider is exempt from VAT (Article 113 of the Polish VAT Act). Prices shown in the Service are final prices.

§2. Definitions

  1. Service – the astrocool.tech website.
  2. Panel – the client panel at dashboard.astrocool.tech.
  3. Client – a natural person, legal person or organisational unit that creates an Account or concludes a contract for a paid service.
  4. Consumer – a Client who is a consumer within the meaning of Article 22(1) of the Polish Civil Code. The provisions concerning Consumers also apply to a natural person concluding a contract directly related to their business, where the contract is not of a professional nature for them, to the extent provided in Article 385(5) of the Civil Code and Article 7aa of the Polish Consumer Rights Act (ustawa o prawach konsumenta).
  5. Account – the Client’s account in the Panel.
  6. Website – the website prepared for the Client and maintained in Astrocool.
  7. AI Webmaster – the tool in the Panel that, on the Client’s instruction, makes changes to the Website using artificial intelligence.
  8. Setup – the one-off service of preparing the Website, described in §3.
  9. Subscription – the service of maintaining the Website and providing access to the Panel, described in §3.
  10. Billing Period – a month or a year of the Subscription, paid in advance.
  11. AI Allowance – the amount of AI Webmaster use available in a given Billing Period.
  12. AI Pack – an additional, paid amount of AI Webmaster use.
  13. Price List – the current prices of the services shown in the Service and in the Panel.

§3. Services

  1. Free services: browsing the Service, booking a meeting through the form in the Service and the meeting itself with the Service Provider’s specialist (until the Setup is paid), the newsletter for people who previously joined the waitlist, the demo version of the Panel, and keeping an Account.
  2. Paid services:
    1. Setup – a meeting with the Service Provider’s specialist, preparation of the Website, transfer of the Website to the Client’s Account, and hosting and the AI Allowance in the first month;
    2. Subscription – Website hosting, access to the Panel (content editing, AI Webmaster, publishing changes, visitor statistics, connecting the Client’s own domain) and the AI Allowance in each Billing Period; paid monthly or yearly, from the second month after the Setup;
    3. AI Pack – additional AI Webmaster use after the AI Allowance has been used up.
  3. The scope and prices of the services are set out in the Price List. The price in force at the time of ordering applies.
  4. The Website receives a free address in the astrocool.tech domain. The Client buys their own domain from a registrar of their choice and maintains it at their own cost. The Service Provider is not responsible for the registrar’s operation or for DNS settings on the Client’s side.

§4. Technical requirements and security

  1. To use the Service and the Panel, the following are required: a device with internet access, an up-to-date web browser with JavaScript and cookies enabled, and an email address. To take part in the meeting, a browser that supports Google Meet and a microphone are required. Meetings are held in Polish. Editing the Website works best on a computer.
  2. Using the internet involves risks such as malware or attempts to steal data (phishing). We recommend a strong password, not sharing login details, and keeping software up to date.

§5. Account

  1. The Account is free. Creating it requires a first name, an email address and a password, and confirming the email address. The contract for keeping an Account is concluded for an indefinite period when the Account is created.
  2. The Client may delete the Account at any time by writing to contact@astrocool.tech. Deleting the Account means terminating the Subscription under the rules in §15.
  3. The Client may invite other people to their Website and is responsible for their actions in the Panel.

§6. Concluding the Setup and Subscription contract

  1. The Client books a meeting by choosing a time in the booking form in the Service. The meeting takes place online. During it, the Service Provider’s specialist gathers information and prepares the Website. The booking, the meeting and the preparation of the Website before payment are free and do not oblige the Client to anything. The Client may cancel or reschedule the meeting using the link in the booking confirmation message.
  2. After the meeting, the Client receives an invitation to the Panel, where they can see the prepared Website. The Setup contract is concluded when the Client accepts these Terms and pays for the Setup in the Panel. After payment, the Client gets full access to the Website.
  3. The Subscription contract is concluded together with the Setup contract, for an indefinite period. The first month of the Subscription is included in the Setup price.
  4. If the Client does not pay for the Setup within 30 days of the invitation, the Service Provider may delete the prepared Website.

§7. Payments and invoices

  1. Payments are handled by the Paynow payment gateway operated by mBank S.A. The available payment methods (e.g. BLIK, fast bank transfer, payment card) are shown during payment.
  2. The Subscription is paid in advance for each Billing Period. With each payment, the Client may choose a monthly or a yearly period.
  3. The Service Provider does not charge payments automatically. Before the end of a Billing Period, it sends an email reminder, and payment is made in the Panel.
  4. Invoices are issued at the Client’s request or where required by law. The Client agrees to receive invoices electronically: by email and, where the law requires it, through the Polish National e-Invoicing System (KSeF).

§8. Non-payment

  1. If the Subscription is not paid by the end of the paid Billing Period, the Website and the Panel keep working unchanged for the next 7 days, and the Service Provider sends payment reminders.
  2. After that, the Service Provider locks editing of the Website (AI Webmaster, content editing, publishing changes). The Website remains publicly available.
  3. If payment is not received within 30 days of editing being locked, the Service Provider takes the Website offline and it is no longer publicly available.
  4. If payment is not received within 60 days of the Website being taken offline, the Subscription contract expires. The Service Provider may then delete the Website and its data, informing the Client by email at least 7 days in advance.
  5. The Service Provider informs the Client by email of each of these steps. Once the overdue amount is paid, access and the Website are restored without delay.

§9. AI Webmaster and AI Allowance

  1. The AI Webmaster creates changes automatically, and its output may contain errors or inaccuracies. Changes first go to a preview and become public only when the Client clicks “Publish”. The Client checks changes before publishing and is responsible for published content.
  2. The AI Allowance renews in each Billing Period, and any unused part does not carry over to the next period. AI Packs do not expire while the Subscription contract lasts.
  3. Once the AI Allowance and AI Packs are used up, editing with the AI Webmaster is paused until the next Billing Period. Content editing in the Panel keeps working.
  4. The AI Webmaster uses artificial intelligence models from an external provider. Details are in the Privacy Policy.

§10. Client content and rights to the Website

  1. The Client keeps the rights to the content they provide (texts, photos, logos, etc.) and declares that they are entitled to use it. The Client grants the Service Provider a non-exclusive licence to use this content to the extent needed to provide the services, in particular to store, process and publish it on the Website.
  2. It is prohibited to provide or publish unlawful content, in particular content that breaks the law or infringes the personal rights or copyrights of third parties, and to send spam, distribute malware or carry out phishing.
  3. Once the Setup is paid, the Client receives a non-exclusive, irrevocable licence, unlimited in time, to use the design and code of the Website prepared for the Client, including to copy, modify and publish them anywhere, also outside Astrocool. At the Client’s request, the Service Provider provides a copy of the Website’s files.
  4. Elements covered by third-party licences (e.g. open-source software, stock photos) may be used under the terms of those licences.
  5. The Service Provider may show the Website in its portfolio only with the Client’s consent.

§11. Reporting illegal content

  1. Anyone may report content on a Website maintained in Astrocool that they consider illegal by writing to contact@astrocool.tech. The report should include an explanation, the exact web address of the content, the reporter’s name and email address, and a statement that the report is made in good faith.
  2. The Service Provider handles reports without delay and may block the content or the Website. It informs the Client and the reporter of its decision and the reasons for it. The Client may appeal the decision by email.
  3. The point of contact for Member State authorities, the European Commission and users, referred to in Articles 11 and 12 of Regulation (EU) 2022/2065 (Digital Services Act), is contact@astrocool.tech. Contact is possible in Polish and English.

§12. Availability and support

  1. The Service Provider makes efforts to keep the Service, the Panel and the Websites running without interruption, but does not guarantee constant availability. Planned longer maintenance breaks are announced in advance where possible.
  2. Support is provided by email at contact@astrocool.tech, usually within one business day.

§13. Complaints

  1. Complaints may be sent to contact@astrocool.tech. It helps to include the Account email address, the Website name and a description of the problem.
  2. The Service Provider responds to a complaint within 14 days of receiving it. If it does not respond to a Consumer’s complaint within that time, the complaint is deemed accepted.
  3. Consumers have the rights relating to a digital service’s lack of conformity with the contract set out in the Polish Consumer Rights Act.
  4. Consumers may use out-of-court dispute resolution, for example the help of a municipal or district consumer ombudsman (rzecznik konsumentów) or a regional Trade Inspection office (wojewódzki inspektorat Inspekcji Handlowej).

§14. Withdrawal from the contract by a Consumer

  1. A Consumer may withdraw from a contract concluded at a distance within 14 days of its conclusion, without giving a reason, by sending a statement to contact@astrocool.tech. The Consumer may use the model form in Annex 1, but does not have to.
  2. Setup: when paying, the Consumer gives express consent for the service to be performed before the withdrawal period ends and acknowledges that they lose the right of withdrawal once the service has been fully performed (Article 38(1)(1) of the Polish Consumer Rights Act). The Setup is fully performed when the Website is transferred to the Client’s Account after payment.
  3. Subscription: at the Consumer’s request, the service starts before the withdrawal period ends. After withdrawal, the Service Provider refunds the amounts paid for the Subscription, minus the value of the services provided up to the moment of withdrawal.
  4. Refunds are made within 14 days of receiving the statement, using the same payment method, unless the Consumer agrees to a different one.

§15. Termination

  1. The Client may terminate the Subscription at any time in the Panel or by email. The contract ends at the end of the paid Billing Period. Amounts paid are not refundable unless the law provides otherwise.
  2. The Service Provider may terminate the contract with 30 days’ notice for important reasons, such as discontinuing the service or a change in the law, and without notice if the Client seriously breaches these Terms, in particular by publishing unlawful content or attacking the Service Provider’s infrastructure.
  3. After the contract ends, the Website is taken offline. For 30 days, the Client may request a copy of the Website’s files. After that, the data is deleted, except for data the Service Provider must keep by law.

§16. Liability

  1. Towards Clients who are not Consumers, the Service Provider’s liability is limited to actual damage and to the amount of fees paid by the Client in the last 12 months, and liability under statutory warranty (rękojmia) is excluded. These limitations do not apply to damage caused intentionally.
  2. The Service Provider is not liable for content provided or published by the Client, for the operation of domain registrars and DNS settings on the Client’s side, or for disruptions of the internet and third-party services beyond its control.
  3. Liability towards Consumers is governed by generally applicable law.

§17. Personal data

  1. The rules for processing personal data by the Service Provider are described in the Privacy Policy.
  2. The Service Provider processes the personal data of Website visitors and personal data contained in Website content on the Client’s behalf, under the data processing agreement in Annex 2, which forms part of the Subscription contract.

§18. Changes to the Terms

  1. The Service Provider may change these Terms for important reasons: changes in the law, changes to the scope or prices of the services, changes of technical providers, security reasons, or a decision of an authority.
  2. The Service Provider announces a change by email at least 14 days before it takes effect. A Client who does not accept the changes may terminate the contract before the date they take effect. Price changes do not apply to Billing Periods already paid.

§19. Final provisions

  1. Contracts are governed by Polish law. A Consumer keeps the protection afforded by the mandatory provisions of the law of the country of their habitual residence.
  2. Disputes with Clients who are not Consumers are resolved by the court competent for the Service Provider’s place of business.
  3. These Terms are available free of charge in the Service, in a form that allows them to be downloaded, saved and printed.

Annex 1. Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

To: Frontcraft - Michał Kokociński, contact@astrocool.tech

I/We(*) hereby give notice that I/we(*) withdraw from my/our(*) contract for the provision of the following service: ……………

Date the contract was concluded: ……………

Name of consumer(s): ……………

Address of consumer(s): ……………

Signature of consumer(s) (only if this form is sent on paper): ……………

Date: ……………

(*) Delete as appropriate.

Annex 2. Data processing agreement

  1. Parties. The Client as the data controller (Controller) and the Service Provider as the processor (Processor). This agreement is concluded under Article 28 GDPR.
  2. Subject and purpose. The Processor processes data to host the Website, count visitor statistics, and store and edit Website content, including with the AI Webmaster.
  3. Duration. For the duration of the Subscription contract and up to 30 days after it ends, for the purpose of deleting the data.
  4. Types of data. Server log data (IP address, browser data, addresses of visited pages, time of visit) and personal data contained in Website content (e.g. names, contact details, images of people).
  5. Categories of data subjects. Website visitors and people whose data the Controller places on the Website.
  6. Processor’s obligations. The Processor:
    1. processes data only on the Controller’s documented instructions; these Terms and the Controller’s actions in the Panel constitute such instructions;
    2. ensures that persons authorised to process the data have committed to confidentiality;
    3. applies the security measures required by Article 32 GDPR, including encrypted connections, restricted access to data, and keeping server logs for no longer than 7 days;
    4. assists the Controller in fulfilling data subjects’ rights and the obligations under Articles 32–36 GDPR;
    5. notifies the Controller of a personal data breach without undue delay, and no later than 48 hours after discovering it;
    6. deletes the data after the agreement ends, unless the law requires it to be kept;
    7. makes available to the Controller the information needed to demonstrate compliance with Article 28 GDPR and allows audits, at a date agreed in advance.
  7. Sub-processors. The Controller gives general authorisation for the use of sub-processors. Currently these are: Hostinger (servers in Germany, hosting of Websites and statistics) and Anthropic (USA, processing Website content during editing with the AI Webmaster, based on standard contractual clauses). The Processor informs the Controller by email of any planned change at least 14 days in advance; the Controller may object or terminate the agreement.
  8. Matters not covered by this agreement are governed by the GDPR.